Super-Pharm is a large commercial chain where you can purchase household items, beauty products, cosmetics, and even electrical goods from various suppliers. The website caters to a wide audience, and the design work ranged from adding features to existing screens to simplifying purchase processes, including handling complex scenarios.
Office
Mint app
Roles
UX UI designer
Year
2022
The problem
The purchasing process in Super-Pharm is complex due to in-store products, supplier products, and multiple delivery options, each with unique challenges. The site needs a user-friendly solution for handling these scenarios.
The solution
By considering every edge case for each delivery method, we found a way to present and explain solutions to customers, ensuring the experience fits every type of purchase and delivery.
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These screens were designed for edge cases where the system cannot fulfill the order or items require special handling, such as in-store pickup or stock issues. Solutions include offering available items or returning items to the cart for reconsideration.
